Shine and Glow Ltd
Last updated: 1 July 2026
Who We Are
Shine and Glow Ltd (“we”, “us”, “our”) is a professional cleaning company registered in England and Wales under company number 17137522. Our website is shineandglow.co.uk. You can contact us at [email protected] or +44 07766 968637.
For the purposes of UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Shine and Glow Ltd is the data controller of any personal data you provide to us.
What Information We Collect
When you submit a booking enquiry through our website, we collect the following personal information that you voluntarily provide:
- Your full name
- Your email address
- Your phone or mobile number (optional)
- Your property address, including street address, city, and postcode
- Details about the cleaning service you require (service type, areas to be cleaned, appliances, booking timeframe)
We may also collect technical data automatically when you visit our website, such as your IP address, browser type, and pages visited, via standard web server logs and any analytics tools we use.
How We Use Your Information
We use the information you provide solely for the following purposes:
- To respond to your booking enquiry and provide you with a personalised quote
- To arrange and schedule cleaning services at your property
- To communicate with you about your booking, including confirmations, changes, and follow-ups
- To improve our website and services
- To comply with our legal obligations
We do not use your personal data for automated decision-making or profiling.
Our Legal Basis for Processing
We process your personal data under the following legal bases as set out in the UK GDPR:
- Pre-contractual necessity — processing your enquiry and providing a quote is necessary to take steps at your request before entering into a contract with you.
- Contractual performance — once a booking is confirmed, processing is necessary to fulfil our agreement with you.
- Legitimate interests — to respond to your enquiry, manage our business operations, and improve our services, where these interests are not overridden by your rights.
- Legal obligation — where processing is required to comply with applicable UK law.
How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:
- Service providers — we may share data with trusted third-party tools that help us operate our website and manage bookings (such as Fluent Forms and our website hosting provider), who process data on our behalf under appropriate data processing agreements.
- Legal requirements — where we are required to disclose information by law, court order, or regulatory authority.
Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Enquiry data from customers who do not proceed to a booking will generally be retained for no longer than 6 months. Data relating to completed bookings may be retained for up to 6 years in line with UK statutory requirements (e.g. for accounting purposes).
Cookies
Our website may use cookies — small text files stored on your device — to help the site function properly and to understand how visitors use it. You may be able to control cookie settings through your browser. We do not use cookies for advertising or tracking purposes.
Your Rights
Under UK data protection law, you have the following rights:
- Access — to request a copy of the personal data we hold about you.
- Rectification — to request that we correct inaccurate or incomplete data.
- Erasure — to request that we delete your personal data, where applicable.
- Restriction — to request that we limit how we use your data in certain circumstances.
- Objection — to object to our processing of your data where we rely on legitimate interests.
- Portability — to receive your data in a structured, commonly used format.
To exercise any of these rights, please contact us at [email protected]. We will respond to all requests within one month as required by law.
If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office (ICO), at ico.org.uk or by calling 0303 123 1113.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date. We encourage you to review this policy periodically.