Shine and Glow Ltd
Last updated: 1 July 2026
1. About Us
These Terms and Conditions govern your use of the website shineandglow.co.uk and the booking of cleaning services provided by Shine and Glow Ltd (“we”, “us”, “our”), a company registered in England and Wales under company number 17137522. You can contact us at [email protected] or +44 07766 968637.
By submitting a booking enquiry through our website, you agree to be bound by these Terms and Conditions.
2. Our Services
We offer the following professional cleaning services:
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- Domestic Cleaning (regular weekly, fortnightly, monthly, or one-off)
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- End of Tenancy Cleaning
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- One-Off Deep Cleaning
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- After Builders Cleaning
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- Light Cleaning Services
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- Carpet Cleaning
The specific scope of work will be agreed upon between us and the client prior to any service being carried out.
3. Booking Enquiries and Quotes
Submitting a booking enquiry through our website does not constitute a confirmed booking or a binding contract. When you complete and submit our online form, you are requesting a quote. We will review the details you have provided and contact you — by email or phone — with a personalised price.
A booking is only confirmed once we have provided you with a written quote and you have expressly accepted it. We reserve the right to decline any enquiry at our discretion.
Quotes are based on the information you supply at the time of enquiry. If the scope of work differs materially from what was described, we reserve the right to revise the quote accordingly before commencing work.
4. Pricing
All prices are provided individually based on the nature, size, and condition of the property and the service required. Prices are quoted in pounds sterling (GBP).
Prices quoted are valid for the period stated in the quote. We reserve the right to amend our pricing at any time for new enquiries. If the actual condition of the property is found to be worse than described at the time of enquiry, we reserve the right to revise the quoted price accordingly before or during the service.
5. Payment
Payment terms will be specified at the time your quote is confirmed. Unless otherwise agreed in writing, payment is due before the cleaning starts, when the workers arrive at the property. We reserve the right to request a deposit for larger or more complex jobs before work begins.
Accepted payment methods will be communicated to you at the time of booking confirmation.
6. Cancellations and Rescheduling
We understand that plans can change. If you need to cancel or reschedule a confirmed booking, please notify us as soon as possible by email or phone. We will do our best to accommodate changes and rearrange at a mutually convenient time.
We also reserve the right to reschedule or cancel a booking in exceptional circumstances (such as staff illness or equipment failure). In such cases, we will notify you as early as possible and arrange an alternative date at no additional cost to you.
7. Access to the Property
You are responsible for ensuring that we have safe and clear access to the property at the agreed time. If we are unable to access the property at the scheduled time due to circumstances within your control, we will contact you to rearrange as soon as possible.
8. Your Responsibilities
You agree to:
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- Provide accurate and complete information when submitting your booking enquiry.
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- Secure or remove any fragile, valuable, or irreplaceable items before our team arrives.
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- Inform us of any known hazards, damage, or special conditions at the property before the service begins.
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- Ensure any pets are safely contained during the cleaning visit.
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- Provide access, electricity, and hot water.
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- For end of tenancy cleaning: the property must be empty and free of occupants.
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- For one-off deep cleaning: cupboards and drawers must be emptied if internal cleaning is required.
9. Our Liability
We take great care in carrying out all cleaning services. However, our liability to you is limited as follows:
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- We are not liable for any pre-existing damage to property or items.
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- We are not liable for any loss or damage that occurs as a result of your failure to disclose relevant information (e.g. fragile items, known faults) before the service.
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- Our total liability to you for any claim arising from a service shall not exceed the value of the service provided.
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- We are not liable for indirect, consequential, or special losses.
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
10. Complaints and Satisfaction Guarantee
Your satisfaction is our priority. If you are unhappy with any aspect of our service, please contact us within 24 hours of the service being completed at [email protected] or +44 07766 968637. We will investigate your concern promptly and, where reasonable, arrange for a re-clean of any areas of concern at no additional charge.
11. Carpet & Upholstery Cleaning
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- We accept no liability for shrinkage due to poor carpet fitting.
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- We make no guarantee of stain removal or colour restoration.
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- Furniture must be removed by the client before cleaning takes place.
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- We accept no responsibility for damage caused by placing furniture on damp carpets.
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- Natural fibre carpets must be declared at the time of booking.
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- Carpet cleaning booked in conjunction with tenancy cleaning is not covered under the 7-day re-clean guarantee.
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- Drying times vary; proper ventilation for at least 24 hours after cleaning is recommended.
12. Refunds
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- The first remedy for any complaint is always a re-clean of the affected areas.
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- Refusing a re-clean limits any compensation to a maximum of 10% of the service value.
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- Full refunds are only permitted if the team fails to attend or completes less than 75% of the agreed work.
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- Partial refunds require photographic evidence and apply only after a re-clean has been attempted.
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- All complaints must be raised within 7 days of the service being completed.
13. Website Use
The content of this website is for general information purposes only. While we take care to keep information accurate and up to date, we make no warranty as to its completeness or accuracy. We reserve the right to modify the website and its content at any time without notice.
14. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Changes to These Terms
We may update these Terms and Conditions from time to time. Any changes will be posted on this page with a revised “last updated” date. Continued use of the website or our services following any changes constitutes your acceptance of the updated Terms.
Contact Us
Shine and Glow Ltd (Company No. 17137522)
Email: [email protected]
Phone: +44 07766 968637
Website: shineandglow.co.uk